Returns & Exchanges

At 111SKIN, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window to return items that are unused, unopened, and in their original packaging.

1

Initiate Your Return

Contact our Customer Care team or visit our online returns portal with your order number and email address to start the process.

2

Prepare the Package

Carefully place the unused products in their original luxury packaging and include the completed return form inside the shipping box.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing